F.A.Q.

Regulations, general conditions of sale 

  1. DELIVERY

    Chaussures Monette guarantees delivery of orders within 48 hours of purchase, for residents of the cities of Gatineau and Ottawa. Chaussures Monette offers delivery at its own expense when the order exceeds an amount of $100 or more applicable before taxes. 

  2. PRICE

    All prices are, unless otherwise indicated, in Canadian dollars. The prices displayed on the Site do not always include GST/QST.

    Chaussures Monette is solely responsible for setting the price of the products.

    Chaussures Monette reserves the right to correct prices and any erroneous information, to modify the prices of the Services or any other modification herein, at any time, in compliance with applicable legal and regulatory provisions.

    If a price is incorrect, Chaussures Monette reserves the right to cancel your order as well as the fees charged and will contact you to offer to place a new order according to the adjusted price or to reimburse you according to the conditions of this Agreement and the applicable legal and regulatory provisions.

  3. PAYMENT TERMS

    Payment terms are established at the discretion of Chaussures Monette. Payment can be made by the following means:

    Credit card
    Debit card
    Paypal

  4. PRODUCT AVAILABILITY

    Availability of some products is limited and will be updated daily. Chaussures Monette may modify or withdraw products at any time without notice. If an ordered product is not or no longer available, Chaussures Monette will notify you by email and your order will be automatically canceled. The availability of products on the site is in no way binding on Chaussures Monette.

  5. RETURN POLICY

    Chaussures Monette guarantees an exchange or refund within 15 days following the delivery date for all online orders. Return shipping costs are the responsibility of the customer. Delivery charges are not refundable. In addition, shipping costs, assumed by Chaussures Monette for purchases of $100 or more, will be subtracted from the refund. 

    Refunds are made only after receipt of new, unworn items in their original box. Regarding in-store purchases, exchange or in-store voucher only on any unused products returned within 15 days of the date of purchase, no refund.