F.A.Q.

Regulations, general conditions of sale 

1. DELIVERY
   

   Monette Shoes guarantees delivery of orders within 48 hours of purchase, for residents of the cities of Gatineau and Ottawa. Monette Shoes offers delivery at its own expense when the order exceeds an amount of $100 or more applicable before taxes. 
   
   

2. PRICE
   

   All prices are, unless otherwise indicated, in Canadian dollars. The prices displayed on the Site do not always include GST/QST.
   
   Monette Shoes is solely responsible for setting the price of the products.
   
   Monette Shoes reserves the right to correct the prices and any erroneous information, to modify the prices of the Services or any other modification herein, at any time, in compliance with the applicable legal and regulatory provisions.
   
   If a price is incorrect, Monette Shoes reserves the right to cancel your order as well as the costs invoiced and will contact you to offer you to place a new order according to the adjusted price or to reimburse you according to the conditions of this Agreement. and the applicable legal and regulatory provisions.
   
   

3. PAYMENT TERMS

   Terms of payment are determined at Monette Footwear's discretion. Payment can be made by the following means:
   
   Credit card
   Debit card
   Paypal
   
   

4. PRODUCT AVAILABILITY

   The availability of certain products is limited and will be updated daily. Monette Shoes may modify or withdraw products at any time without notice. If a product ordered is not or no longer available, Monette Shoes will notify you by email and your order will be automatically cancelled. The availability of products on the site in no way binds Monette Shoes.
   
   

5. RETURN POLICY

   Monette Shoes guarantees an exchange or refund within 15 days of the delivery date. Return shipping costs are the responsibility of the customer. Delivery charges are non-refundable. In addition, delivery costs, assumed by Monette Shoes for purchases of $100 or more, will be subtracted from the reimbursement. 
   
   Reimbursement is made only after receipt of new, unworn items in their original box. 
   
   

6. GUARANTEE

   Monette Shoes guarantees you quality products and takes responsibility for delivery costs in the event of receipt of a defective product. This exchange or refund must be reported within 15 days of the delivery date in order to be applicable.