Refund policy

Monette Shoes guarantees an exchange or a refund within 15 days following the delivery date of a regular price online purchase with all original packaging.

Shipping costs for returns are the customer's responsibility. Shipping fees on orders sent to the customers are deducted from the refunded amount. Customers may not pay shipping fees on orders sent to them, but when refunded those shipping costs are deducted from the refund amount. If the customers decide to take a store credit or an exchange for another product, they will be entitled to the full amount they paid, without deduction of any shipping fees.

All sale products OFF 30% and up are final sale. All other discounts are exchange only, in store, no refund.

Refunds are made only after the reception, back to our warehouse of the new, unworn items in their original box.

3) Use the following address when returning an order:

Chaussures Monette Shoes
110 Place d'Orléans Dr, Orléans, ON K1E 2L9